Privacy Policy

Effective September 4, 2026

HIMEDIA GLOBAL LIMITED (“PixTree”, “we”, “us”) provides the PixTree applications, website, backend services, and connected E-Ink canvas features (together, the “Services”). This policy explains what personal information we process, why we process it, how long we keep it, and the choices available to you.

Questions or privacy requests may be sent to support@pixtree.ai.

Information we process

• Account and authentication data: email address, display name, avatar, password hash, supported sign-in provider identifiers, session records, and security verification records.
• Content and activity: uploaded images, prompts, generated content, playlists, favorites, likes, search history, feedback, and files you choose to submit for support.
• Device and service data: canvas identifiers, device relationships, firmware and runtime state, battery and storage status, application version, language, IP address, and request metadata.
• Location: coordinates submitted when you request location-based weather information.
• Purchases and subscriptions: product, transaction, entitlement, subscription status, and provider identifiers. Apple, Google, or another payment provider processes full payment credentials; PixTree does not store full card details.
• Diagnostics and security: application and device diagnostics you submit, server request and response logs, error records, and anti-abuse signals. Sensitive fields known to the service, including passwords, tokens, authorization headers, and verification codes, are redacted from application logs.

How we use information

We process information to operate accounts and connected devices, deliver and synchronize content, provide AI generation and weather features, confirm purchases, communicate service messages, respond to support requests, diagnose failures, prevent abuse, secure the Services, comply with law, and establish or defend legal claims. We limit processing to what is reasonably necessary for these purposes.

Service providers

We disclose only the information needed for a provider to perform a requested or operational function:

• Google Cloud for hosting, databases, logging, and reCAPTCHA security checks, and Google for supported sign-in flows.
• Apple and Google for supported sign-in and application-store purchases.
• RevenueCat for purchase, entitlement, and subscription processing.
• Alibaba Cloud for object storage and transactional email delivery.
• Wangsu for AI requests, including prompts and reference images that you submit to an AI feature.
• QWeather for location-based weather lookup.

Providers may process information in other countries under their contracts and applicable law. We do not sell personal information.

Retention and deletion

• While your account is active, we retain information needed to provide the Services and meet legal, security, and accounting obligations.
• After a verified account-deletion request, primary account records and associated personal data are deleted or irreversibly anonymized. Files owned exclusively by the account and the matching RevenueCat customer record are placed in durable deletion queues. Temporary provider failures are retried.
• Deleting a PixTree account does not cancel an Apple App Store or Google Play subscription. You must manage renewal through the applicable store.
• Application logs are normally retained for 30 days. Required cloud security and audit logs may be retained for up to 400 days.
• Database backups and point-in-time recovery data are retained for 7 days and then expire automatically. Individual records cannot be selectively removed from an immutable backup. A restored backup remains subject to completed deletion requests before it may be returned to service.
• Limited records may be retained longer where law requires it or where reasonably necessary for fraud prevention, disputes, payment records, security, or legal claims.

You can request account deletion at the PixTree account-deletion page. We complete verified requests within 30 days unless applicable law requires a longer period.

Your choices and rights

Depending on your location, you may request access, correction, deletion, restriction, objection, withdrawal of consent, or a copy of your personal information. We may need to verify your identity before acting on a request. You may also delete individual content through available product controls without deleting your account.

Security

We use access controls, encrypted transport, credential protection, monitoring, and other organizational and technical safeguards appropriate to the nature of the information. No method of storage or transmission is completely secure.

Children

The Services are not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information so that we can investigate and delete it where required.

Changes

We may update this policy as the Services or legal requirements change. We will publish the updated version and effective date and provide additional notice when required.

Contact

HIMEDIA GLOBAL LIMITED
Email: support@pixtree.ai