Delete your PixTree account

PixTree is operated by HIMEDIA GLOBAL LIMITED. You can use this page to request deletion of your PixTree account and the personal data associated with it.

Before requesting deletion

Deleting your PixTree account does not automatically cancel an active subscription. Cancel your subscription through the Apple App Store or Google Play before requesting account deletion if you want to prevent future renewals.

Request account deletion

Send the request from the email address associated with your PixTree account. Use the subject “PixTree account deletion request” and include the account email address in your message.

Email: support@pixtree.ai. If the button below does not open an email application, copy this address and send the request using your usual email service.

Request account deletion

Never send your password, verification codes, payment card details, or other authentication secrets by email. If you cannot send from the account email address, explain this in your request so that we can provide another identity-verification method.

What happens next

  1. We verify that the requester controls the PixTree account.
  2. After verification, we disable access to the account and begin deleting the account and associated personal data.
  3. We complete the request within 30 days unless a longer period is required by applicable law.

Data deletion and retention

Account profile information, authentication data, device relationships, and user content records associated with the account will be deleted or irreversibly anonymized. Files associated exclusively with the account are queued for deletion from object storage after the account deletion is committed. Your RevenueCat customer record is also queued for deletion. Transient storage or provider failures are retried automatically.

Application logs are normally retained for 30 days. Database backups and point-in-time recovery data are retained for 7 days and expire automatically; individual records cannot be removed from an immutable backup. Required cloud security and audit logs may be retained for up to 400 days. If a backup is restored, previously completed account deletions must be reapplied before the restored service is made available.

We may retain limited information for longer when required for legal compliance, fraud prevention, dispute resolution, payment records, or security. Any retained information remains protected and is kept only for the required period.

For more information, read the PixTree Privacy Policy.